When I asked about pricing, they did not mention the $25.00 charge to look over car. They only mentioned the rust near my brakes, which exist on EVERY car in New England. It part of the climate.
Good friendly place. Reasonable rates. Good service.
They overcharge. If you argue re the price, they tend to make fun. Two star for convenient location.
Always take care of me and everyone I have recommended.. Must have been a management / front end change because I saw the reviews on here and none of them make sense. Never experienced a hard sell ever but also understand it is a sales driven business. Best alignment ive had
I sent a similar message to Firestone, and waited two weeks before posting this. They have still not responded.
I would never allow anybody I know to go there, knowing at best they cannot even close a hood properly.
I have been coming here for tires and service for a couple years now. But lately I have been frustrated with their ability to do what I request. Two different visits I have requested that they leave my hub caps off, because they are old and need to be replaced. Twice they have focused on trying to sell me additional things, instead of just getting what I ask done. The hub caps are bolted on to the wheel. So I can only replace them if they are removed with the wheel. I am beyond frustrated and will probably find service elsewhere.
Upon leaving I noticed my "hood open" light on my car. They did not even close the hood properly. I had to pull over on the side of the road, at night, in order to secure my car.
Firestone Complete Auto Care is a US Car Repair based in Shrewsbury, Massachusetts. Firestone Complete Auto Care is located at 27 S Quinsigamond Ave, Shrewsbury, MA 01545, USA.
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