The worst part is I had a terrible week and was quite excited to dine at a place that came highly recommended. The little happiness I found tonight was dashed with how rude and inconsiderate that hostess was.
The server I had was very polite, I had the dry aged New York strip and it was phenomenal. I would also recommend ordering the artisan cheese platter as an appetizer. The only reason I took a star off was because the bathrooms were a little cramped, not much that could have been done there since it is a small place in general.
If I go back and the food is fantastic I will update to a 4 star as no matter how good the food is tonight's experience shows the service is sub par. Though after my experience tonight I don't know that I want to try again.
I'm giving them a 2 since I figure the rating should be based on a mix of the quality of their food and the quality of the service. Ive heard the food is great but the terrible service I just experienced did not allow me to experience it for myself. I happened by on a Thursday night with my girlfriend and remembered that a friend spoke highly of them. They were busy for the next hour with reservations and we needed to get home at a reasonable hour so we asked if the bar seating was open and we're told it was first come first serve but it was full. I noticed a man and woman signing their bill and said to the hostess it looks like that couple is leaving, we'll wait a couple minutes and take that if it opens up and she said ok. The couple took their time and we didn't want to rush them so we stood next to the hostess table about three feet from her clearly in view. A family of three walked in a couple minutes later and asked her if there were openings. The hostess told them no tables for an hour but there's about to be three seats right there (pointing to the two I had literally just told her we were going to take, must have been one extra hiding behind it). The older woman in the group walked over and and interrupted them asking for their seats while the hostess looked right at my girlfriend in me staring in disbelief. I went over to say something to her and she turned her back to me and struck up a conversation with a passing waitress.
Warm setting friendly staff excellent food, reasonable prices. Parking in rear lot is tricky.
Awful service. Asked for separate bills for 6 couples and the waitress simply divided the bill by 6. Two steaks came well done when they were supposed to be medium rare. Unacceptable, considering steak is their specialty and cost $35. Went at least 30 minutes after appetizers with our glasses empty. Waitress was confused all night. To add insult to injury she was convinced one couple had not paid their bill. Absolutely stunning. Never going back.
Food was good. Service was incredibly slow. Like 10 minutes between taking the empty soda glass and bringing a refill. Wouldn't take our dinner order and clear our menus until she cleared away our appetizers. Didnt like that the $25 steak had no side with it. This had to be purchased separately.
Willy S Steakhouse Grill Sushi Bar is a US Bar based in Shrewsbury, Massachusetts. Willy S Steakhouse Grill Sushi Bar is located at 2 Grafton St, Shrewsbury, MA 01545, USA.
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